Q & A

Common Questions and Answers

Q: Do you have a showroom?

A: Yes, we have two showrooms

Our Sydney showroom is located at 141 Victoria Road, Drummoyne 2047.

Tel: 02 9181 4906

Our Blue Mountains showroom is located at Shop 3, 25 Ross St, Glenbrook 2773
Tel: 02 4739 6238

 

Q: How much is the cost of delivery?

A: To calculate the delivery charge, simply insert your postcode into the delivery calculator in the shopping cart. If you are considering purchasing a number of items, please place the items in your shopping cart and then insert your postcode.
We supply furnishings for whole homes through to single items and would be happy to quote on your specific requirements.

Q: Do I have to be home to receive my order?
A: Yes, our standard shipping arrangement requires you to sign a delivery form in which you confirm that the product was delivered in a suitable condition (without obvious defects or damage). 
If there is nobody to sign for the goods when they are delivered the logistics company will leave a missed delivery advice card in your letter box advising of the failed delivery. The goods will then be returned to their local depot and you will then need to make contact with the logistics company directly to arrange an appropriate time for a re-delivery.


Q: What happens in the event that the item is damaged?

A: If you have the opportunity before signing as having received the products in good order please unpack and check the product/s for any faults or damages. If you have any concerns you must make the appropriate notes on the delivery note before signing it and ask the driver to initial your remarks. This would include noting any obvious damage to the packaging or boxing as well as any obvious sound of broken materials such as glass, mirror or timber.
Our Suppliers require photographs indicating the damage to the items, as well as a brief email describing damage to the product, including any other relevant information (such as damage to packaging).

In the unlikely event that your item arrives damaged or faulty, please notify Mr Smith’s Interiors as soon as possible on Ph:  02 9181 4906  or email  mrsmiths@mrsmiths.com.au  to assist with organising your return. Failure to do so, will mean that any transit insurance policy may be voided. The onus is on you to report any faulty or damaged goods immediately.
 
Once we have received your advice of any faulty or damaged to goods we will liaise directly with our Suppliers to resolve the issue as soon as possible to minimise your inconvenience. Please refer to the Refunds & Returns Policy section for more information.

Q: Do you offer a warranty on your products?
A: Products are typically guaranteed by our suppliers with a manufacturer’s warranty of at least 12 month. The MSI range of upholstered furniture comes with a 10year structural warranty.

Q: What happens if an item is out of stock? What now?

A: In the event that a product is out of stock Mr Smith’s Interiors will contact you by email or phone and give you an indication as to availability and an anticipated delivery time.
If you have paid for an item that have subsequently sold out or are unavailable and you do not wish to proceed with your order you will be offered a full refund or exchange for other items.


Q: What if I have a change of mind or made the wrong choice and would like to return it?

A: Unfortunately, goods cannot be returned based on a "change of mind". We endeavour to provide you with as much information about the item, including images, so that your decision is an informed one.
In the extreme case that an item is able to be returned, you would be responsible for any delivery charges incurred in returning the item to our supplier’s warehouse and a restocking fee set by the supplier.

Q: Can I pay for my purchases other than online?

A: Yes, often our customers like to pay via Electronic Funds transfer (EFT).
Your privacy and the security of your information is of paramount importance to us.