Q & A
Do you have a showroom?
How much is the cost of delivery?
How long does delivery take?
Do I have to be home to receive my order?
What happens in the event that the item is damaged?
Do you offer a warranty on your products?
The item I want is out of stock. What now?
What if I have a change of mind or made the wrong choice and would like to return it?
Can I pay for my purchases other than online?
Are my online payments secure?
Where are the products being shipped from?
Is it possible to see other images of a product?
Q: Do you have a showroom?
A: Yes, located at 141 Victoria Road, Drummoyne 2047.
We display a core range of furniture, decorating accessories & lighting, some products show on our website may not be able to be viewed in our showroom but we will endeavor to give you the best information and product images for your consideration before purchasing.
Q: How much is the cost of delivery?
A: Mr Smith’s Interiors subsidizes the cost of delivery to ensure that you receive the best possible delivery price to your door, anywhere in Australia. To calculate the delivery charge, simply insert your postcode into the delivery calculator in the shopping cart. If you are considering purchasing a number of items, please place the items in your shopping cart and then insert your postcode. The reason for this, is because the more your purchase the greater the delivery subsidy.
Q: How long does delivery take?
A: Delivery time varies depending on the product, supplier, partner warehouse and your location. We generally allow 7-14 days for delivery depending on your delivery address.
Q: Do I have to be home to receive my order?
A: Yes, our standard shipping arrangement requires you to sign a delivery form in which you confirm that the product was delivered in a suitable condition (without obvious defects or damage).
If there is nobody to sign for the goods when they are delivered the logistics company will leave a missed delivery advice card in your letter box advising of the failed delivery. The goods will then be returned to their local depot and you will then need to make contact with the logistics company directly to arrange an appropriate time for a re-delivery.
Q: What happens in the event that the item is damaged?
A: If you have the opportunity before signing as having received the products in good order please unpack and check the product/s for any faults or damages. If you have any concerns you must make the appropriate notes on the delivery note before signing it and ask the driver to initial your remarks. This would include noting any obvious damage to the packaging or boxing as well as any obvious sound of broken materials such as glass, mirror or timber.
Our Suppliers require photographs indicating the damage to the items, as well as a brief email describing damage to the product, including any other relevant information (such as damage to packaging).
In the unlikely event that your item arrives damaged or faulty, please notify Mr Smith’s Interiors as soon as possible for a replacement, store credit or a full refund. Please contact our Customer Care Team on Ph: 02 9181 4906 or email to assist with organizing your return. Failure to do so, will mean that any transit insurance policy may be voided. The onus is on you to report any faulty or damaged goods immediately.
Once we have received your advice of any faulty or damaged to goods we will liaise directly with our Suppliers to resolve the issue as soon as possible to minimize your inconvenience. Please refer to the Refunds & Returns Policy section for more information.
Damaged or faulty items will be replaced at no charge.
Q: Do you offer a warranty on your products?
A: Products are typically guaranteed by our suppliers with a manufacturer’s warranty of at least 12 month. The MSI range of upholstered furniture comes with a 10year structural warranty.
Q: What happens if an item is out of stock? What now?
A: In the event that a product is out of stock Mr Smith’s Interiors will contact you by email or phone and give you an indication as to availability and an anticipated delivery time.
If you have paid for an item that have subsequently sold out or are unavailable and you do not wish to proceed with your order you will be offered a full refund or exchange for other items.
Q: What if I have a change of mind or made the wrong choice and would like to return it?
A: Unfortunately, goods cannot be returned based on a "change of mind". We endeavor to provide you with as much information about the item, including images, so that your decision is an informed one.
In the extreme case that an item is able to be returned, you would be responsible for any delivery charges incurred in returning the item to our supplier’s warehouse and a restocking fee set by the supplier.
Q: Can I pay for my purchases other than online?
A: Yes, often our customers like to pay via Electronic Funds transfer (EFT).
Your privacy and the security of your information is of paramount importance to us.
We do not accept money orders or laybys.
Q: Are my online payments secure?
Your privacy and the security of your information is of paramount importance to us. All our online payments are processed using GeoTrust® True BusinessID with EV (Extended Validation) is a premium business-class SSL security product, visually confirming the highest level of authentication available among SSL certificates. The system uses industry standard 128bit SSL encryption technology between the Mr Smith’s Interiors website and the eWay payment server.
Q: Where are the products being shipped from?
A: In order to save you money on freight and handling, all our products are sent directly from our suppliers' warehouses to your door. Mr Smith’s Interiors does not carry any stock other than our core range displayed in our showroom.
When ordering a variety of products, this sometimes means multiple deliveries from various suppliers.
Q: Is it possible to see other images of a product?
A: Mr Smith’s Interiors endeavors to provide the best possible images available to us on all products listed on our website.
As these images are provided by our suppliers we cannot always guarantee that there will be other images available-we will certainly do our best to provide you with the best images available at any given time, so that you can make an informed decision.