Please provide us with a delivery address where deliveries can be made during normal business hours from Monday and Friday 9am – 5pm. A post office box address cannot be accepted.
If there is nobody to sign for the goods when they are delivered the freight carrier will leave a missed delivery advice card in your letter box advising of the failed delivery. The goods will then be returned to their local depot and you will then need to make contact with the freight carrier directly to arrange an appropriate time for a re-delivery.
Please provide clear delivery instructions within the "Special Delivery Instructions" area of the checkout. Many of the products on our website are large and heavy in nature and may require special delivery arrangements. It is imperative that you provide us with any special delivery details relating to your delivery address. Should your delivery address be in an apartment block, high rise building, block of units or flats or have restricted access you must notify us, so that special arrangements can be made if necessary.
All Mr Smith’s Interiors orders are delivered during business hours. If you order multiple items from our website, you may receive multiple deliveries shipped by multiple carriers since items may be sent from different warehouse locations. Carriers are unfortunately not able to specify an exact delivery time for small to medium items, but for large items carriers can advise morning or afternoon for delivery.
Upon arrival of your package, please note any damage to the box as well as any damage to the item itself. If you feel that the damage to an item or a box is too severe please refuse the package. There is no need to refuse all delivered packages if most are in good condition.
In most cases we expect delivery to have be completed within 10-21 days of placement of your order, depending on where you live.
To ensure that your items are delivered safely to your delivery address it is advisable to have someone there to be able to sign for the goods. Your contact details and phone numbers are passed onto our logistic companies.
We will do everything possible to request that the logistic company contacts you in advance, but unfortunately we cannot be held responsible if they do not facilitate such a contact.
Receipt of Delivery:
Before signing as having received the products in good order please unpack and check the product/s for any faults or damages. If you have any concerns you must make the appropriate notes on the delivery cart note before signing it and ask the driver to initial your remarks. If possible, please take a photo of the fault or damage immediately following the delivery.
You must notify Mr Smith’s Interiors of any faulty or damaged goods within 24 hours of receipt of the goods by phone on 02 9181 4906 or email firstname.lastname@example.org
Once we have received your advice of any faulty or damaged goods we will liaise directly with our Suppliers to resolve the issue. Please refer to the Refunds & Returns Policy section for more information.
Mr Smith’s Interiors will arrange delivery on your behalf. Transit insurance will be taken out by Mr Smith’s Interiors and/or our suppliers to ensure that your goods are fully covered for any accidental damage or breakages that may occur during the delivery process.